| Q. |
1. Will my order be delivered discreetly? |
| A. |
YES! Orders from AdultAustralia.com.au are delivered via Australia Post. It will be packaged in Australia Post packaging or plain discreet boxes. The sender details will be displayed as “MAS. PO BOX 409. Fortitude Valley, QLD 4006"
All packaging are plain and have no reference to AdultAustralia.com.au.
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| Q. |
2. What are the postage costs? |
| A. |
Postage is $9.90 Flat rate for unlimited items. |
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| Q. |
3. How long will it take receive my order after payment? |
| A. |
Most orders will be received within 5-7 BUSINESS days via Australia Post, sometimes sooner. If for whatever reason your order cannot be shipped in the allocated time, our customer service will contact you via email. Please allow extra time if you live in a rural/remote area. |
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| Q. |
4. What payment methods do you accept? |
| A. |
AdultAustralia.com.au accepts payment via Credit Card (Visa, Mastercard, Bankcard), Direct deposit, Internet Banking, Cheque or Money order. |
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| Q. |
5. What happens if items are out of stock? |
| A. |
Our customer service team will contact you via email and advise on the expected time of delivery. If it is inappropriate for you, we will organize a refund or recommend another product for you. |
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| Q. |
6. What company name will appear on my credit card statement? |
| A. |
Transactions will appear on statements as being from "MAS". No reference will be made to AdultAustralia.com.au |
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| Q. |
7.What is your returns policy? |
| A. |
Due to the nature of products sold on AdultAustralia.com.au, there is a strict "no return policy", unless the product arrives faulty. Please make your selection carefully, as items will not be refunded. You are most welcome to seek assistance from our customer service team to assist you in selection of your products. However, if we send the wrong product, or the product is delivered faulty or broken, then we will refund your order 100% or exchange/resend your order. |
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| Q. |
8. Is it safe to use my credit card here? |
| A. |
Yes! We utilise industry standard encryption to ensure your personal and credit card details remain confidential. After processing an order, no credit card details are retained. |
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| Q. |
9. What are your Bank details so I can pay via Internet Banking or Direct Deposit? |
| A. |
Account Details (Internet Banking)
Account Name : MA Shop
BSB: 114879
Account number: 482224559
Account Details (Bank Deposit at St George Bank):
Account Name : MA Shop
BSB: 114879
Account number: 464098341
Please email info@adultaustralia.com.au to let us know payment has been made. |
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| Q. |
Do you have Live Chat? |
| A. |
YES - we do! Click on the LIVE-CHAT icon on the bottom right corner of the page. You can also chat to us via MSN Messenger. The email address is: info@adultaustralia.com.au - we are online most of time time, however if your question is a detailed one, that may require research, then please send us an email. |
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| Q. |
What currency are the prices in? |
| A. |
All prices are in Australian Dollars. |
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